Shipping policy
Last updated: 15 October 2026
Where we ship
We ship to Australia, New Zealand, the United Kingdom, the United States and Canada.
Processing time
Orders are processed within 1 to 2 business days. Once your parcel leaves our warehouse, we'll send you a shipping confirmation email with your tracking number.
Delivery time
Delivery takes 5 to 8 business days after processing.
Business days are Monday to Friday, excluding public holidays. Delivery times are estimates and may be affected by customs, peak seasons, weather or carrier delays outside our control.
If your order has more than one item, it may arrive in more than one parcel.
Shipping costs
Shipping is calculated at checkout based on your delivery address:
| Destination | Shipping cost |
|---|---|
| Australia: NSW, VIC, QLD, ACT and SA | A$8.99 |
| Australia: WA, TAS and NT | A$15.99 |
| New Zealand: main centres | NZ$9.99 |
| New Zealand: regional areas | NZ$15.99 |
| United States and Canada | US$5.99 |
| United Kingdom | £7.99 |
The exact shipping cost is shown at checkout before you pay.
Tracking your order
Your tracking number usually becomes active within 24 to 48 hours of dispatch. You can track your parcel on our Track Your Order page.
If your tracking hasn't updated after 5 business days, please contact us through our Contact Us page and we'll follow up with the carrier for you.
Missing or delayed parcels
If your parcel hasn't arrived within 15 business days of dispatch, please contact us through our Contact Us page. We will either resend your order or give you a full refund.
Damaged or incorrect items
If your order arrives damaged, or you receive the wrong item, please contact us through our Contact Us page as soon as possible. Please include your order number and a photo, and we'll make it right.
Delivery address
Please check that your shipping address is correct before you place your order. If you notice a mistake, contact us as soon as possible. We can update the address if your order hasn't been dispatched yet.
We're not responsible for parcels that are delayed or lost because of an incorrect or incomplete address. We're happy to help you arrange a resend, but extra shipping charges may apply.
Customs and import duties
Orders shipped to some countries may be charged customs duties, import taxes or fees by the destination country. These charges are set by your country, not by us, and are the responsibility of the recipient unless they are collected at checkout.
Contact us
Have a question about shipping? Please get in touch through our Contact Us page.